ESSENTIAL FUNCTIONS:
Provides exceptional customer service to all patrons; issue library cards, check-out materials, place holds, locate material and information using the library's print collection and online resources. Provides basic instruction on the use of the self check station, library catalog, online databases, PC reservation, and the Internet. Responds to routine patron inquiries concerning library procedures and policies; Merchandises the collection, create book displays, maintain an inviting well organized library, shelving and straightening materials; assisting with library programs and special events; Provides staffing coverage at other library locations as requested; and, other duties as assigned. REQUIRED EDUCATION AND EXPERIENCE:
Education or training associated with the completion of a two-year degree in college, vocational or tech¬nical school courses of study related to the area of assignment, or two (2) years' previous library experience or retail customer service experience; or an equivalent combination of education and experience. LIBRARY ASSISTANT COMPETENCIES CUSTOMER SERVICE
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image. COMMUNICATION
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. DEPENDABILITY
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. LIBRARY CORE COMPETENCIES CUSTOMER FOCUS
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers. ADAPTABILITY/FLEXIBILITY
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs INITIATIVE
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. ORGANIZATIONAL SAVVY
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization. TEAMWORK
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
REQUIREMENTS:
Proficiency in word processing software, Internet and electronic mail
Ability to obtain and maintain a valid Colorado driver's license and to transport self to other library locations DESIRABLE QUALIFICATIONS:
Bi-lingual with fluency in English PHYSICAL REQUIREMENTS:
Ability to:
Remain standing and/or bending for extended periods of time
Bend to floor level or reach a height of 75 inches
Lift up to 40 pounds/ Push movable cart loaded to a maximum of 250 pounds
Maneuver about the library in a timely fashion
Read a minimum print size equal to 10 point Times New Roman font
Tolerate dust, mold, etc. that may have accumulated on books
HOURS:
40 hours per week, including some evenings and weekends
HIRING CONSIDERATIONS:
Successful applicant will work through a temporary staffing agency until initial training is completed.
Successful applicant must pass a post-offer/pre-employment criminal background check.
PROCEDURE:
Visit our website at mesacountylibraries.org and look for 'Library Jobs' in the 'About Us' section. Apply for Library Assistant #10046. Upload a cover letter and current résumé near the end of the online application form. (An alternate application process is available if our online site is inaccessible to applicants with a disability. Please inquire at any MCPLD Library information desk for assistance.) Review of applications will begin on Tuesday, February 5, 2013. Interviewing will begin on February 13, 2013.
MCPLD is an Equal Opportunity Employer. | 
